Returns & exchanges
Clear steps for returns, refunds, and eligible exchanges.
Return window
Unworn items in original packaging may be returned within 7 days of delivery. Sale items and customised pieces may be excluded — check your order confirmation.
How to request a return
Email rawaiyasupport@gmail.com with your order number, reason for return, and photos. Our team will guide you through pickup or drop-off instructions.
Refunds
Approved refunds are processed within 7–10 business days to your original payment method. COD orders are refunded via bank transfer or store credit as agreed with support.
Exchanges
Prefer a different style or size? We offer exchanges on eligible items subject to stock availability. Contact support before sending anything back.